FREQUENTLY ASKED QUESTIONS
Why can't I access the website?
There is a probability the website has been blocked. Please contact our customer service via LiveChat

Why can't I login to the game client?
Please check your internet connection status. If the problem still persists, please contact our customer service via LiveChat for assistance.

Why do live games video hang sometimes?
This may be due to temporary poor connection by your internet provider. As well, this may be related to your computer's performance, please restart and try again. If the problem continues, please contact our customer service via LiveChat.

Why there is no available table for live games?

Sometimes it is caused by the internet connection or the upgrading or maintenance of the game server. If it relates to Live Blackjack, the table may be full, please try another table or add yourself to waiting list for the next available table.

Connection/login problem, how to investigate and fix it?
Please contact our customer service via LiveChat for assistance.

What’s the age requirement?
To join you need agree to the Terms & Conditions and be at least 18 years old or above. Most countries have their own rules regarding online gaming and so you must make sure you're aware of any regulations and adhere to their rules.

How do I make a deposit?
You may make a deposit to the 4 banks that we have available on our website to your convenience. Once a deposit is made, kindly send over the amount deposited and the deposit ticket number for us to verify. You may do so by going to EASY MENU on the top right, then choosing FAST DEPOSIT. We offer online transfers and bank cash deposits as our method of deposits.
You may follow the instructions here: http://bullbet8.com/EN/tutorial_deposit.aspx

How can I be certain games are fair?
We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.

Is my personal information secure?
We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. Bullbet will not disclose your personal information to any third party.

Forget username or password?
Please fill in the details at http://bullbet8.com/EN/forgotpassword.aspx and your password will be sent to you to your email.

How long does it take for withdrawal?
During bank working hours, it takes within 8 minutes to process withdrawals.

I have problems loading some of the content of the website. How can I solve this issue?
There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise you update your Flash Player and your browser.

Why is my Bullbet account blocked?
In most cases, if your account is blocked, it means that a security protocol was triggered. This protocol is designed to prevent fraudulent or scam attempts from attacking your account. Some of the common reasons for accounts getting blocked are:
  • Your password and/or username has been entered incorrectly 5 times in a row
  • Failure to enter the correct SMS verification code after 5 attempts when validating your new account
  • Bonus abuse
  • Having multiple accounts
  • Breaching any part of Bullbet’s terms and condition
  • Depending on the reason, it usually takes less than 24 hours to unblock. If this happens to you, kindly contact our Live Chat Representative for assistance.